Return & Exchange Policy

Don't Have Original Receipt?  No Problem!  We store the information on our systems!

If returning or exchanging an item at AV Trends, a valid photo ID is required.

Return & Exchange Period

• 14 days for non-special order desktop and notebook computers, tablets, monitors, projectors, camcorders, digital cameras, radar detectors, DJ equipment and lighting, pro audio, home recording equipment, AV Receivers, DVD Players and other items carried in the store at time of purchase.
• 30 days for all other products that AV Trends stocks.
• Special Order Items (anything not carried in store at time of purchase, that AV Trends needs to order from a distributor) of all categories are non-returnable.
• AV Trends is more than happy to assist with warranty repair issues.

AV Trends reserves the right to deny any return or exchange.

Non-Returnable Items

Some items cannot be returned, including:

• Labor, delivery and/or completed installation services
• Digital content (e.g., game and movie downloads)
• Microphones, earbuds, harmonicas and other similar products
• Consumable items such as food, drinks and batteries
• Items that are damaged or abused
• Items that are missing accessories such as remote controls, cords and cables
• Etched or otherwise personalized items
• Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund

Returns In Store

Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

1. Include all original packing materials, manuals and accessories
2. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:

• US, Canadian or Mexican driver's license
• US state-issued ID
• Canadian province-issued ID
• US military-issued ID
• Passport

Returns By Mail

You can also return online purchases through the mail.

1. Pack your return in the original shipping package.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Send your return to: 
   AV Trends
   4949 Tamiami Trail N
   Suite 102 
   Naples, FL 34103

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Qualified Refund Method

For qualified in-store purchases:

Your refund will generally be in the same form as the original purchase. However, when the item was paid with cash or debit in an amount greater than $250 or in a check in an amount greater than $300, the refund will be in the form of a check mailed within 30 business days of the return.

Promotional Items and Bundles

When returning an item with a free gift promotion, you must also return the free gift. If you don't, the refund amount will be reduced to reflect the value of the free gift.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and for return purposes, it's like the bundle never happened. So if a single product from a bundle is returned, the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.

Cancellation Fee

A 25% cancellation fee will be charged for special order appliances that are returned or exchanged.